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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: jeffmoss26 on February 16, 2015, 10:45:09 AM

Title: need help with STAR app forwarding to external number
Post by: jeffmoss26 on February 16, 2015, 10:45:09 AM

I set up a STAR app 2653 with several CRAs 2564 through 2657. I have a greeting on each, and the idea is for each to forward to an external number. I set up phantom extensions and attempted to forward them through feature code 359, but when I call in, I get a recording 'transferring to extension' and then 'extension is not available' The way I want it to work is, the main greeting plays, user presses option of their choosing, gets a greeting 'your call is being transferred to the hotline' and then it goes to the outside number.

Call flow: STAR 2653 - CRA 2654 with 3 greetings - user has 3 choices - 2565 thru 2657 - each has a greeting, timeout destination goes to a phantom ext which is forwarded to a different external number for each of the CRAs.

Any thoughts?

Title: Re: need help with STAR app forwarding to external number
Post by: DND ON on February 16, 2015, 11:04:36 AM

Did you dial the phantoms directly to test outbound?

Title: Re: need help with STAR app forwarding to external number
Post by: jeffmoss26 on February 16, 2015, 11:05:44 AM

Yes, and all 3 of them work.

Title: Re: need help with STAR app forwarding to external number
Post by: DND ON on February 16, 2015, 11:28:34 AM

Is everything on the same node?

Title: Re: need help with STAR app forwarding to external number
Post by: jeffmoss26 on February 16, 2015, 11:28:54 AM

Yes.

Title: Re: need help with STAR app forwarding to external number
Post by: dwayneg on February 16, 2015, 11:32:19 AM

Check SYSTEM/PHONE RELATED INFO/FLAGS, be sure those phantoms are included in MANUAL FORWARD TO PUBLIC NETWORK.

Title: Re: need help with STAR app forwarding to external number
Post by: jeffmoss26 on February 16, 2015, 11:35:31 AM

yes, all 3 are in there.

Title: Re: need help with STAR app forwarding to external number
Post by: jeffmoss26 on February 16, 2015, 11:45:23 AM

Also - if I call from the outside and dial the phantom extension itself, I get the same 'extension is not available' message.
All of the phantoms are setup as Extension IDs in the Voice Processor.

Title: Re: need help with STAR app forwarding to external number
Post by: DND ON on February 16, 2015, 11:50:40 AM

Jeff, this really sounds like a permissions issue.

The phantoms test okay, so start looking at voice mail. Does voice mail have outbound access?

Title: Re: need help with STAR app forwarding to external number
Post by: jeffmoss26 on February 16, 2015, 11:53:38 AM

Yes, my voicemail extensions (2500, 2501) have outgoing access in the trunk group.
Also added the STAR app and CRAs to the outgoing access group and get the same result.

Title: Re: need help with STAR app forwarding to external number
Post by: jeffmoss26 on February 16, 2015, 12:13:24 PM

I ended up using 3 extra digital extensions and forwarded them to the desired numbers. So far it's working, but still curious why the issues with using phantoms.

Title: Re: need help with STAR app forwarding to external number
Post by: alftr on February 16, 2015, 12:26:06 PM

If you create a user for the phantom and set up DEE to the outside number, it should work. Remember to set the forwarding flags under the phantom to forward immediately.

Title: Re: need help with STAR app forwarding to external number
Post by: DND ON on February 16, 2015, 12:36:45 PM

Is there anything different between the phantoms and digitals? Maybe copy and paste attributes of the digitals to the phantoms.

STAR to CRA to phantom is something I do all the time without issues.