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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: JasonTL on February 13, 2015, 02:39:02 PM

Title: Wireless Caller ID
Post by: JasonTL on February 13, 2015, 02:39:02 PM

On incoming cell calls, the caller ID displays "wireless caller", then after I answer it displays the correct number. Can I set this to display the number on the initial call rather than the "wireless caller"?

Title: Re: Wireless Caller ID
Post by: JasonTL on February 17, 2015, 12:53:49 PM

Any ideas?

The bosses do not want to wait until after answering to see the caller ID on mobile calls. They want to screen mobile calls of course.

Title: Re: Wireless Caller ID
Post by: ralph on February 17, 2015, 01:17:17 PM

I believe that is a COS option in the COS of the phone.
Look at the caller ID options.
It may be "Display number only" (trying to do this from memory)

Ralph

Title: Re: Wireless Caller ID
Post by: JasonTL on February 17, 2015, 04:37:49 PM

"Display Number Only" is set to yes. They are using 5312 phones, It that a limitation of the smaller screen on those phones?

Title: Re: Wireless Caller ID
Post by: august on February 17, 2015, 07:17:48 PM

Set Display ANI/ISDN Calling Number  Only to NO to display ANI only.

Title: Re: Wireless Caller ID
Post by: pmhaynes on February 18, 2015, 07:41:55 AM

Also "wireless" name is probably coming from the label of the trunk service. You could try leaving it blank.

Title: Re: Wireless Caller ID
Post by: ralph on February 18, 2015, 03:41:51 PM

Quote from: pmhaynes on February 18, 2015, 07:41:55 AM

Also "wireless" name is probably coming from the label of the trunk service. You could try leaving it blank.

I've seen "Wireless" pop up on my caller ID.   Definitely not programmed in the Trunk Attribs form.

Ralph

Title: Re: Wireless Caller ID
Post by: JasonTL on February 19, 2015, 12:20:05 PM

I think "wireless" is the "name" of the calling party. I made the adjustment above and waiting on the customer to let  me know something. 

Title: Re: Wireless Caller ID
Post by: JasonTL on February 19, 2015, 12:49:15 PM

I changed the option August suggested and now when calling in from a cell It displays the extension I am calling as the caller id?

At the start I was getting "wireless caller" as the name and then after picking up the phone, it displayed the actual cell #
Now I am getting "6260 calling" when dialing the DID for that extension?