Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: mah437 on February 12, 2015, 03:43:19 PM

Title: Ring Volume
Post by: mah437 on February 12, 2015, 03:43:19 PM

I have found all kinds of information why the ear piece volume may reset.  I have a customer claiming that the ring volume resets every day?  I did not see a COS for that?

Title: Re: Ring Volume
Post by: ralph on February 12, 2015, 04:50:49 PM

There isn't a COS option for that.
The COS options is "handset volume saved".

When the user sets it they must back it down one notch or it will not save.  This was designed with that intent.

Now, assuming that the user is setting it correctly, if the phone is actually loosing it's volume setting then I would check to see if the system is rebooting every night.  Even if it was it should still save.

You may have to prove that what the customer is telling you is correct.
Is it happening with every phone?

Is is possible that someone is using that phone over night?

Ralph

Title: Re: Ring Volume
Post by: rlafata on February 17, 2015, 02:19:55 PM

My Mitel vendor told me also that you cannot save your call volume at 10.  If you do it will revert to previous setting.

Title: Re: Ring Volume
Post by: ralph on February 17, 2015, 02:31:22 PM

Quote

When the user sets it they must back it down one notch or it will not save.  This was designed with that intent.

That's sort what I said....

Ralph

Title: Re: Ring Volume
Post by: johnp on February 17, 2015, 02:45:03 PM

OT, but Ralph I thought that you modified the boot code so that your phones will go up to eleven  8)

Title: Re: Ring Volume
Post by: ralph on February 17, 2015, 03:50:59 PM

No.
the boot code I modified introduced voice activation and a Pandora interface.   8)

Ralph