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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: Magic Dave on February 09, 2015, 06:37:16 AM

Title: Pick up of a ring group
Post by: Magic Dave on February 09, 2015, 06:37:16 AM

Hi All, I have a problem with pick ups off an ring group, here is the set up. Incoming call hits a MLAA, then rings the ring group, users sitting near the group would like to pick the call up but can't by any of the typical means, eg 8 or pick up key. All handsets on this floor are in the same pick up group. We have about 14 handsets and 4 groups so there is alot of ringing on this floor, also users can't pick up the call via a dss key for the user that is ringing as well.

Many Thanks.

Title: Re: Pick up of a ring group
Post by: x-man on February 09, 2015, 06:49:25 AM

Can you programme the ring group pilot DN into the pickup group? And then use thatas a directed pickup....Never tried it but it may work....

Title: Re: Pick up of a ring group
Post by: Magic Dave on February 09, 2015, 07:08:04 AM

Nice idea, but it says that you can't add that type of DN to a pick up group, or something along those lines.

Title: Re: Pick up of a ring group
Post by: ralph on February 09, 2015, 08:36:24 AM

Can  you use a "directed Call Pickup" against the ring group pilot?

Ralph

Title: Re: Pick up of a ring group
Post by: Magic Dave on February 09, 2015, 09:09:30 AM

Comes back not allowed. My directed call pick up code is 1 and the ring group is 7004, when a call is put into the group and i dial 17004 it comes back not allowed.