Mitel Forums - The Unofficial Source
Mitel Forums => Mitel Software Applications => Topic started by: HeidiS on February 06, 2015, 08:59:41 AM
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Help. I have the following situation. Multiple sites, with multiple call flows because the sites have different times. They each have their own DID directed to the call flow.
1. I originally did a template; I did not lock the weekly schedule.
2. I used "start with template" for each of my sites
3. Built call flow so DID goes directly to voicemail - schedule is to see if it is "on hours" blind transfer to hunt group - "off hours" go to voicemail.
Here is where it get's weird.
The Nupoint is not seeing my "on hours" which are to begin at 8:30 am - It starts the "on-hours" at 8:00 am.
I've checked the time in the MAS
If I delete the day - it goes to voicemail
If I set the time in the MAS at 7:00 am - it goes to voicemail
If I turn on override - It plays the override greeting
I "think" it is following the active configuration - where it says: Start of day = [08:00 AM], End of day = [05:00 PM], Days of Week = [DDDDDNN]
and not my schedule because it seems my problem is between 8 and 8:30 - I haven't tested 5:30 pm yet.
Any thoughts please!!!!!
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FYI - if anyone else was having this issue.......It was a bug. Patch resolved issue.