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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: anand.s on February 15, 2010, 11:54:55 PM

Title: Music on Hold
Post by: anand.s on February 15, 2010, 11:54:55 PM

Hi Guys,

I have an issue here with mutiple Music on Hold Files configured on the system.

Example:
There is a Music on Hold file configured on the system for Company 1. Now Company 2 needs to be playing the Default MoH when the person calling in is put on hold.
For some reason both Company 1 and Company 2 seems to be playing the Company 1's MoH uploaded wav file and not the Default MoH.

Do I need to make this change somewhere else , like on a trunk so that it makes the change to entire 100 range number?????

Cheers

Title: Re: Music on Hold
Post by: bobcheese on February 16, 2010, 03:53:39 AM

are you using tennanting?

Title: Re: Music on Hold
Post by: anand.s on February 17, 2010, 02:41:53 AM

Hi,

Thank you for your response.

I was using tenanting but the Default MoH was corrupt. So set it up as an Embedded file.

Thank you again for your response.

Cheers

Title: Re: Music on Hold
Post by: bobcheese on February 17, 2010, 04:08:38 AM

do you have 'audio source' set to default or embedded in 'tennant assignment'?