Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: cholzhauer on January 20, 2015, 09:29:01 PM

Title: Extra numbers for marketing
Post by: cholzhauer on January 20, 2015, 09:29:01 PM

Hi all,

I thought I remembered a way with the 5000 to create "extra" phone numbers for marketing purposes that could be used to track the number of calls about a promotion.  Other than pointing a DID at a STAR/CRA/HG, is there a better way to do this?

Thanks

Title: Re: Extra numbers for marketing
Post by: dwayneg on January 21, 2015, 08:22:43 AM

What are you using to report? CSM? SMDR?  Do you already have DIDs for these purposes?  If so you should be able to count calls per DID.

Title: Re: Extra numbers for marketing
Post by: cholzhauer on January 21, 2015, 08:48:05 AM

CSM.  I have spare DID's I could use, but nothing has been allocated as of yet.

Title: Re: Extra numbers for marketing
Post by: dwayneg on January 21, 2015, 03:02:07 PM

CSM can report based on DIDs, so you don't need to do anything special.  There's already a standard report call CALLS BY DID...run that and you'll see how many people called each number.