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Mitel Forums => Mitel Software Applications => Topic started by: manchester7 on January 19, 2015, 03:50:39 AM

Title: Make busy all agent log
Post by: manchester7 on January 19, 2015, 03:50:39 AM

Hi there,

I just want to ask, can Prairie fyre V7.0 track who are the supervisor that suddenly make all their agent make busy. At my customer side, they are about 10 supervisor that can manage their 100 of agent from Contact Center Client. Suddenly 1 of supervisor monitor the agent and make all the agent in make busy mode. The service level drop after that and they blame Mitel system for not stabilize. They just not want to take responsibility for what they have done. Can we show log file for supervisor event? Please help me to prove that they are wrong..please..

Sorry for my english.   

Title: Re: Make busy all agent log
Post by: Mattmayn on February 05, 2015, 07:13:50 PM

If you run the ACD Inspector you should see the make busy event and the user account that initiated it.