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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: HeidiS on January 15, 2015, 12:34:41 PM

Title: Call Forward and Losing Original Identity
Post by: HeidiS on January 15, 2015, 12:34:41 PM

This one has been driving me nuts for sometime now.  I have Phone A with a NuPoint VM and Phone B with a NuPoint VM.  I want to call forward (or call re-route) Phone A to Phone B and have Phone B voicemail pick up.  I don't want to program Phone A as an alternate extension in Phone B because I only want it to go to Phone B vm when I forward (or re-route.)  Is this doable?

Title: Re: Call Forward and Losing Original Identity
Post by: ralph on January 15, 2015, 01:27:13 PM

You're asking a lot of the VM.

But here you go:

1) Create a phantom ACD Group and Path.  Set it up to queue to group even with no agents logged in.
2) Interflow the Path after 1 second (- it must queue for 1 second - ) to your Nupoint.
3) Put the ACD path number in the nupoint as an alternative extension in Phone Bs Box.
4) Reroute Phone A to the ACD path.

Ralph