Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: original on January 15, 2015, 04:18:47 AM

Title: Programmable Keys "Loading phone and keymap..."
Post by: original on January 15, 2015, 04:18:47 AM

Hi,

I just recently noticed that our Mitel 5000 User Web Portal is not working when you click on "Programmable Keys".
It just keeps loading saying "Loading phone and keymap..."

I have tried loading the DB in database tools to see if there are any errors (Only two errors but not related).

I have not tried rebooting the PBX yet, but just wondering if you guys have ever seen this before?

On other note, the PBX we have only has about 20 phones connected to it... but it is incredibility slow on the Mitel User Web Portal. Anyone else experiencing this?

Thanks,
James

Title: Re: Programmable Keys "Loading phone and keymap..."
Post by: dwayneg on January 15, 2015, 08:53:49 AM

Using Explorer?  I noticed it doesn't much like Chrome or Firefox.

Title: Re: Programmable Keys "Loading phone and keymap..."
Post by: xxovermetalxx on January 15, 2015, 09:00:48 AM

I've noticed the same thing. I use chrome and haven't tried using another browser. Strange, it used to work just fine.

Title: Re: Programmable Keys "Loading phone and keymap..."
Post by: original on January 15, 2015, 09:16:13 AM

Hi Guys,

Thanks for that suggestion. It works fine using Internet Explorer.

And you are correct, we always use Chrome and it's worked fine. I guess there has been a recent Chrome update that's killed it.

I guess this will be resolved in the next Mitel update.

Thanks,
James

Title: Re: Programmable Keys "Loading phone and keymap..."
Post by: Tech Electronics on January 15, 2015, 11:08:17 AM

Original,

I wouldn't hold my breath on that one as they really only worry about IE and supporting their applications with that; at least that has been my experience so far.

Thanks,

TE

Title: Re: Programmable Keys "Loading phone and keymap..."
Post by: xxovermetalxx on January 15, 2015, 11:28:49 AM

Thanks for mentioning that they only worry about IE. I'll use that for my Mitel things from now on...if i have to.... :(

Title: Re: Programmable Keys "Loading phone and keymap..."
Post by: Hershel on January 15, 2015, 02:01:51 PM

Quote from: original on January 15, 2015, 09:16:13 AM

Hi Guys,

Thanks for that suggestion. It works fine using Internet Explorer.

And you are correct, we always use Chrome and it's worked fine. I guess there has been a recent Chrome update that's killed it.

I guess this will be resolved in the next Mitel update.

Thanks,
James

This would appear to be the case, I have recently noticed two or three changes to Chrome the correspond to when this stopped working for me.

Title: Re: Programmable Keys "Loading phone and keymap..."
Post by: original on January 16, 2015, 09:04:58 AM

@Tech Electronics

You are right. Confirmed by our reseller:

Ticket closed: Hi James

Only internet explorer and Firefox are supported.

Paul