Mitel Forums - The Unofficial Source
Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: lrzuniga on January 14, 2015, 03:28:09 PM
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Hi,
I'm a network admin that's now the phone admin...so...not sure how to do the following:
Block local extensions from dialing 2 specific toll-free numbers.
I've dug around the manuals so I *guess* it has something to do with COR and ARS, but beyond that I am pretty green at this stuff.
Any help is appreciated...even if it is just a link to another site.
My tech specs are:
Mitel Communications Director
Release level: 6.0 SP1
Active software load: 12.0.1.24
Inactive software load: Not available.
System relink: No relink has been applied.
Call Control relink: No relink has been applied.
Platform: CX-II, 512MB of RAM
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If you need to block 2 specific numbers then I suspect the easiest thing to do is to create a new route that either points to an invalid trunk or has a restrictive COR. Either/Or it may be a bit much to program if you're not experienced with the system.
Ralph
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Yes, PBX systems are not my strength.
Could you point me to some online documentation that may help? Preferably a step-by-step :-[
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Ok, so this is what I am going to try. Let me know if I am way off base or if you think it will work (without breaking anything else) :)
I've posted the step by step here (http://mpd.clarify-it.com/d/9nj3ky).
Thanks!
Luis
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You're on track for sure.
What I'm not sure about is if it will allow you to assign a number to a route list that doesn't have any routes in it.
Give it a shot.
Ralph
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Great!
I'll let you know how it goes...hopefully I won't crash the whole thing ;)
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hmm....didnt crash, but didn't take either.
after saving, a notification popped up but the entry never appeared. This is the popup
(https://www.evernote.com/shard/s1/sh/1e7ee81d-757e-40e5-962a-3609c0a5e769/5013874508523d607cfdc30774c3e8ac/deep/0/Paused-0-02---0-05.png)
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It look like you might be using Firefox on a Mac to make this change, am I correct?
If so, I'm not sure Mac Firefox is supported. I know that depending on the load Windows Firefox is, but not sure about Mac.
I've had issues like what you're seeing when using IE not in compatibility mode so thats what led me down this thought.
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Yes, using Mac and Firefox...which the server says is the only supported browser for Mac.
So, I'll try from windows.
I suspect it won't work as there is no routes in the routes list...as Ralph pointed out earlier.
Next step would be to create some routes in the route list and then try to apply it.
Brain hurts.
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Build a route with an existing trunk group and give it a COR that restricts everything and allocate the number to that route. Worked for me when I just tried it.
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Great!
So here is what I am going to try to do:
1. Create Route
2. Point Route list to that route as 1st choice route
3. Add an ARS digits dialed for the TF to block and select termination type "List" and choose the route list I created above as the termination number
the COR, however, is not something I have created before so I will have to read up on that first.
Thanks to all for the pointers!
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You don't have to create one just use one of the ones that have 1-64 in it (or whatever the max value is now...)
I would just create a route with a valid line group and use that. The only real change will be the COR setting; get that from the COR group lists.
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Ok, that kinda went over my head, so I will have to try to figure that out first.
Another thing I just found was "Intercept Handling" that might also work?
Originally the issue was internal local extensions calling our TF when they could just dial the switchboard extension so, if I can intercept all extensions calling the TF and re-route to a local extension that would also be a solution.
Anyways, have a LOT to learn about configuring this system, but for sure, your help is really appreciated!
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Intercept Handling isn't going to do anything for you here. You use that after the call is 'intercepted/blocked'.
Read this article and it may help explain a bit more:
www.mitelforums.com/articles/mitel_ars_programming.php (http://www.mitelforums.com/articles/mitel_ars_programming.php)
Ralph
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I see.
Thanks for the link Ralph
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I posted this to you elsewhere, but just in case:
What I like to do:
In "ARS Routes"
the very last route is 200, I assign this route to TDM Trunk Group 99 with a COR group number of 64.
Trunk Group 99 doesn't actually exist.
Class Of Restriction Group 64 = 1-96 (ie: every class of restriction number)
So, in my switches:
ARS Digits Dialed
918005551212 = Route 200
ARS Routes
Route 200= TDM Trunk Group 99: COR Group Number 64
Class of Restriction Groups
64= Classes of Restriction for Group is 1-96
That should do it. "ACCESS DENIED" should read across sets with a display.
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One thing to note for clarity off of wobbly_head_bob's post: You have to edit COR 64 and restrict everything. (that may not be strictly true, if all your trunks and extension have a COR of 1 assigned to them then you only need to restrict 1 in COR 64) Then assign the COR to the route.
Another thing that can be done is to create a new route with exactly the same COR and trunk groups as normal calls.
Just create a new digit mode that deletes all digits and inserts something the local weather numbers. Or FBI or dial a joke or ....
Ralph
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wow, lots of good stuff here
Im out of office now and off tomorrow...but I'm tempted to go in just to try this out!
Also going to look for Mitel for dummies on the weekend ;)
Will keep you all updated on Monday as to my progress.
;D
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Also going to look for Mitel for dummies on the weekend
I need to write that book.
Ralph
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Followed Wobbly Head's instructions to the letter and it worked!
Only thing is I never get the "Access Denied" on the set but I do get the fast busy when the TF is called.
Thanks everyone I really appreciate all the support....I suspect I'll post soon about something else ;)
L.