Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: p31t3ch on January 13, 2015, 03:49:57 PM

Title: Voice Processor Question
Post by: p31t3ch on January 13, 2015, 03:49:57 PM

Has anyone gone into a system and found the voice processor not in DB programming? I had to enable it again via operations menu but all voicemail functionality was there. Has anyone else encountered this?

Title: Re: Voice Processor Question
Post by: DND ON on January 13, 2015, 04:24:36 PM

Yes, on the Axxess platform.

Title: Re: Voice Processor Question
Post by: IPInstaller on January 14, 2015, 07:02:06 AM

There appears to be some issues when upgrading to v6 whereby the VM does not come back.

We have found it necessary to run the upgrade two or three times and it comes back.

Title: Re: Voice Processor Question
Post by: p31t3ch on January 14, 2015, 08:01:37 AM

Strange thing is, the system was up and running fine before but the user was having VLAN issues last Thursday and decided to reset the 5000 (6.0.9.57) via DB programming, which fixed the phone issue. The user was trying to add a mailbox yesterday when they noticed the voice processor was not present.

Title: Re: Voice Processor Question
Post by: 619Tech on January 14, 2015, 12:17:37 PM

Does the customer or local admin have access to Operations? Maybe someone accidentally disabled it? There may be an entry in the Database Programming logs that might help.

Title: Re: Voice Processor Question
Post by: p31t3ch on January 19, 2015, 12:43:04 PM

The customer has access and did reboot the system from the operations menu, maybe a touchy mouse click and disabled it...I will check the logs, thanks 619.