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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: phonelady55 on February 10, 2010, 11:06:58 AM

Title: Teleworker and static on all calls from user's home
Post by: phonelady55 on February 10, 2010, 11:06:58 AM

Has anyone else experienced this issue?  Reps are working from home due to bad weather using the Mitel Teleworker solution and complaining of static?  TIA

Title: Re: Teleworker and static on all calls from user's home
Post by: bobcheese on February 10, 2010, 11:26:57 AM

Is there any compression is use via the teleowrker server?

Title: Re: Teleworker and static on all calls from user's home
Post by: phonelady55 on February 10, 2010, 01:12:57 PM

There is not but that was suggested as a solution to the problem.

Title: Re: Teleworker and static on all calls from user's home
Post by: ralph on February 10, 2010, 03:08:19 PM

Compression may help but once you hit the internet there is no QOS at all.   Your pretty much at the mercy of the internet gods at that point when it comes to loss packets so even with compression you could experience some static.

Ralph

Title: Re: Teleworker and static on all calls from user's home
Post by: bobcheese on February 11, 2010, 04:27:30 AM

If you are going to implement compression for teleworkers I wsould suggest that you do this via the 3300 rather than the teleworker. Configuring compression on the server itself adds a considerable load to the servers processor and TBH in my experience has caused as many problems as its solved. I know there is a cost to compression via 3300 but it is better suited to handling it. 

Title: Re: Teleworker and static on all calls from user's home
Post by: Mitel100 on February 11, 2010, 02:54:35 PM

When using teleworker phones, make sure also that the PC's / Laptops are plugged into the back of the phone, this will sort out priority for the phone over the PC.