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Mitel Forums => Mitel Software Applications => Topic started by: Mattmayn on January 07, 2015, 12:18:22 PM

Title: Presence using MiCCM
Post by: Mattmayn on January 07, 2015, 12:18:22 PM

I am trying to make agents present/absent from agent groups using the MiCCM 7.1 client. I select the user and the group but the status does not seem to change and I get an error (attached). I can use the third party presence FAC to make the agent present, is there a place in the software to list the FAC?