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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: ChadH on January 05, 2015, 01:07:55 PM

Title: DSS/Busy Lamp
Post by: ChadH on January 05, 2015, 01:07:55 PM: Hopefully this is an easy fix, and it's something I am missing. Within our department we have each other displayed on our 5330 IP Phones [DSS/Busy Lamp] so we can tell when a person is on the phone. For some reason my extension is constantly flashing on the other phones [fast blink]. Not sure why this is happening, nothing has changed and I double checked all settings, and keys. How do I get their DSS/Busy Lamp indicators to stop flashing?
Title: Re: DSS/Busy Lamp
Post by: bluewhite4 on January 05, 2015, 01:11:23 PM: Are you in DND or Call Forwarded? Those conditions would cause a DSS of your extension to fast blink.
Title: Re: DSS/Busy Lamp
Post by: ChadH on January 05, 2015, 01:13:27 PM: Negative. I have Cell Twin enabled [for a long time now] so no need to forward, and i never use DND.
Title: Re: DSS/Busy Lamp
Post by: ralph on January 05, 2015, 03:56:01 PM: In maintenance commanded enter "Loc feat ext <EXT>" to see what it says about the phone.

Ralph
Title: Re: DSS/Busy Lamp
Post by: ChadH on January 05, 2015, 04:04:03 PM: IP Device ID: 67
Circuit Location : 1 3 1 67 1
Extension : 2763
Active Features :
Phone Lock: UnLocked
Service Level: Full
MAC Address : 08:00:0F:4D:14:B5
Zone ID: 1

Primary Element : LEID 899 - Routing Digits : 899 *
Secondary Element: CEID 898 - Routing Digits : 898
Title: Re: DSS/Busy Lamp
Post by: ralph on January 05, 2015, 04:19:23 PM: Ah! I think we may need to let a little bit of air out of the extension.
Find the air valve and let out about 20 pounds.
::)

It is a interesting little problem.
I'm really just taking a swag but there obviously some feature set up on the line and *maybe* we can reset it.
Try forwarding your phone somewhere on an always condition. That should light it solid. Then turn off the forwarding.
Then do the same thing for DND.

If that doesn't do it then I'm not sure even a PBX reset would resolve it since the state is saved.
I'm not even sure you could delete the key since it's 'busy'.

Ralph
Title: Re: DSS/Busy Lamp
Post by: ChadH on January 05, 2015, 04:27:50 PM: Unfortunately Activating the Call Forward and DND had no effect at all. While "ON" the DSS/BLF indicators were still steadily flashing on my colleagues phones.
Title: Re: DSS/Busy Lamp
Post by: bluewhite4 on January 05, 2015, 04:35:18 PM: Quote from: ChadH on January 05, 2015, 04:27:50 PM
Unfortunately Activating the Call Forward and DND had no effect at all. While "ON" the DSS/BLF indicators were still steadily flashing on my colleagues phones.

It it a fast flash or slow?

If fast, when I've seen this before and had to completely delete the phone and recreate it.
Title: Re: DSS/Busy Lamp
Post by: ralph on January 05, 2015, 04:40:33 PM: Can you delete a button that is flashing?
Wont that show as in use?

Ralph
Title: Re: DSS/Busy Lamp
Post by: ChadH on January 06, 2015, 08:19:32 AM: That button that is flashing is the DSS/BLF for my extension. So yes i can delete it buy clear my key on their phones. But that doesn't resolve the issue.
Title: Re: DSS/Busy Lamp
Post by: v2win on January 06, 2015, 09:05:58 AM: [/quote]

If fast, when I've seen this before and had to completely delete the phone and recreate it.
[/quote]

I've had to do this as well.
Title: Re: DSS/Busy Lamp
Post by: ChadH on January 06, 2015, 09:07:31 AM: That's going to stink if i have to recreate my extension. Is that the only way to resolve the problem?