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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: HOWSITGOING on December 18, 2014, 11:01:07 AM

Title: Call history for a certain extension
Post by: HOWSITGOING on December 18, 2014, 11:01:07 AM

Hello,

We currently use a Mitel 3300 system and are having an issue with someone prank calling 911. We are trying to find about what extension is being used to make the prank 911 calls.  How can one search the phone logs to find out what extension dialed 911?

Thanks

Title: Re: Call history for a certain extension
Post by: ralph on December 18, 2014, 11:17:08 AM

From the command line enter: logs re smdr new 1000 ma 911.
If SMDR is turned on you should see it.
Next, verify that 911 is routed out a unique route and is set to "emergency".
If it is you can read through your maintenance logs and you will see who made the call.

Ralph

Title: Re: Call history for a certain extension
Post by: v2win on December 18, 2014, 11:51:10 AM

On top of what Ralph said if you have the route marked as emergency you can set up a feature called emergency services local notification.

Search your help file for "Emergency Services"

Title: Re: Call history for a certain extension
Post by: RogerV on January 12, 2015, 02:40:50 PM

Question on this?
How do you enable the SMDR?  I having the same issue.

Title: Re: Call history for a certain extension
Post by: x-man on January 12, 2015, 04:02:21 PM

COS for extensions...SMDR (internal and external)

Title: Re: Call history for a certain extension
Post by: ralph on January 13, 2015, 10:32:12 AM

In two places. 
As X-man mentioned - in COS but also in the SMDR form.

Ralph