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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: Quest_For_Knowledge on December 16, 2014, 06:34:56 PM

Title: PSTN Call Records now showing incoming numbers.
Post by: Quest_For_Knowledge on December 16, 2014, 06:34:56 PM

We've been having some issues trying to check back in our phone records for numbers that have called into our PBX system. All of our incoming calls come in as "RING...", or are blank when I check them in the PSTN call records. The phones that ring when an outside line calls in do show a caller ID of the number calling, but it doesn't look like it gets recorded to our PSTN records. Is there anything I'm missing, or is that just the way the Mitel system behaves?

Title: Re: PSTN Call Records now showing incoming numbers.
Post by: Tech Electronics on December 17, 2014, 06:40:17 AM

Quest_For_Knowledge,

Look under Maintenance > SMDR > Devices and see if all your devices are listed. Also look to see what gets recorded and what doesn't via the yes/no of each record type.

Thanks,

TE

Title: Re: PSTN Call Records now showing incoming numbers.
Post by: Quest_For_Knowledge on December 17, 2014, 11:18:50 AM

All devices were listed under the Devices section in SMDR, and there was an option for "Suppress Outside Party Number" that was set to "Yes." I'm assuming that'd be what's causing the issue? I changed it to "No" and see where it goes from there. Thanks!