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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: ChadH on December 12, 2014, 11:38:01 AM

Title: MCD stuck deleting User
Post by: ChadH on December 12, 2014, 11:38:01 AM

I am trying to delete a User & Extension from the MCD, normal day-to-day function, but this time when selecting delete from the Range Programming window, the in process window just hangs, and user/extension does not get deleted.  Is this an issue with the database, hard driver, controller, etc?  I need to know how to correct this w/o contacting our 3rd party vendor as they charge for phone calls.

Title: Re: MCD stuck deleting User
Post by: ralph on December 12, 2014, 02:04:35 PM

Hi ChadH,
Try putting your browser in compatibility mode.   

Ralph

BTW:  I know your VAR really well.   They're a good VAR.   If you're still under contract then it shouldn't be a problem giving them a call to open a maintenance ticket.  Be sure to tell them you want a maintenance ticket and not a MAC so there isn't any confusion.   If you no longer have a contract then yes, you will be billed.

Title: Re: MCD stuck deleting User
Post by: x-man on December 12, 2014, 03:13:21 PM

I just got the same with IE11. Been working mostly fine for a while then this...gone back to ie 8...had enough with this ***Censored***.

Title: Re: MCD stuck deleting User
Post by: ChadH on December 15, 2014, 07:28:41 AM

Since I'm not a fan of having to lower my security options, in this case downgrading IE, to have web based software work correctly I have found that utilizing Firefox is much better.  For the last couple of days I have had no issues when upgrading, or making changes to the MCDs.

Title: Re: MCD stuck deleting User
Post by: ralph on December 15, 2014, 08:39:12 AM

I keep forgetting to mention Firefox as an option.   
It's only recently that we've been able to use it.

I'm glad you have a solution.

Ralph

Title: Re: MCD stuck deleting User
Post by: x-man on December 15, 2014, 10:18:45 AM

no good for older systems though....release 6 only isn't it?

Title: Re: MCD stuck deleting User
Post by: v2win on December 16, 2014, 09:55:31 AM

You can use Chrome with IE tabs on older versions.

Title: Re: MCD stuck deleting User
Post by: x-man on December 16, 2014, 11:52:56 AM

Yes, but it has exactly the same fault as IE. I can't change mailbox type in vM mailbox configuration BUT I can in user and device configuration/vmail tab....go figure. If I revert to IE8 I can change it in either place.in IE and Chrome ie tab

Title: Re: MCD stuck deleting User
Post by: matthew on December 16, 2014, 05:34:13 PM

In MOL, there's a What's New item that might be relevant.

Quote

Description/Symptoms
Symptoms:

The recent Windows Update KB3008923 is likely to break window.dialogArguments on secondary window. The ESM implementation of Ranging Programming, Multi-recording...etc is no longer working.

Body/Solutions
Workaround
-Uninstall Security Update for Microsoft Windows (KB3008923); or
-Use other web browser such as Chrome or FireFox (if applicable) to access ESM

Title: Re: MCD stuck deleting User
Post by: x-man on December 17, 2014, 06:01:13 AM

Nope, stil the same.  :(