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Mitel Forums => Mitel Software Applications => Topic started by: Mattmayn on December 10, 2014, 08:08:50 PM

Title: MiCCM and ACD Express
Post by: Mattmayn on December 10, 2014, 08:08:50 PM

Does anyone know how to get ACD Express groups to sync into MiCCM 7.1? I am adding the software to an existing cluster and I cannot get the express groups to show up. I get HGs, RGs, agent IDs and all, but not the express paths.

Title: Re: MiCCM and ACD Express
Post by: bluewhite4 on December 10, 2014, 09:48:22 PM

I thought reporting wasn't available for ACD express, which was one of the reason to use ACD2000.

But I could be completely out in left field on this as I have no documentation to back this up.

Title: Re: MiCCM and ACD Express
Post by: sarond on December 11, 2014, 12:30:32 AM

I agree,
No Support for ACD Express on MiContact Centre.

CSM uses ACD Express only, not ACD 2000.

Title: Re: MiCCM and ACD Express
Post by: Mattmayn on December 11, 2014, 05:10:55 AM

Mitel sales engineering is who suggested the product for this application. I guess I have a nice job in front of me now.

Title: Re: MiCCM and ACD Express
Post by: Mattmayn on December 12, 2014, 05:33:04 AM

Unfortunately you two are correct.