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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: scully101 on February 02, 2010, 04:32:32 AM

Title: Changing Ring Group to Hunt Group
Post by: scully101 on February 02, 2010, 04:32:32 AM

Hi all,

So our phone system was left with us with all the lines on a ring group that diverts to VM after a certain number of rings.  Fine, but we need only the next person in line's phone to ring when a call comes through, then, to go to voicemail if there is no answer.  Does anyone know if this is possible to do on a ring group, or, does this have to be a hunt group?  If so, does anyone know which settings to put in to set this hunt group up?

Thanks all.

W.

Title: Re: Changing Ring Group to Hunt Group
Post by: ralph on February 02, 2010, 09:49:29 AM

If I understand you correctly, I think all you need to do is change the ring group type from a "Ring All" to a "Cascade Ring".

Ralph
www.statewidetelecom.com (http://www.statewidetelecom.com)

Title: Re: Changing Ring Group to Hunt Group
Post by: scully101 on February 03, 2010, 05:32:49 AM

Hi,

Thanks for the reply.  I did change it to cascade, however, am I right in thinking it will always pick the first person in the list of people to ring?  As we would like calls to be dished out evenly.

Title: Re: Changing Ring Group to Hunt Group
Post by: ralph on February 03, 2010, 08:40:21 AM

You are correct.  The first person in the list gets the call.
You'll need to change to a hunt group or ACD group to spread the calls out.

Ralph