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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: toolbox123 on January 29, 2010, 12:18:44 PM

Title: fax machines and 911
Post by: toolbox123 on January 29, 2010, 12:18:44 PM

Hi All,

Just wondering about some possible suggestions for the following problem:

Lately, almost every other day it seems, our staff when they use a fax machine have been dialling 911.  9 for the external line, 1 for long distance and another 1 accidentally.  I have already setup a message so that when people dial 911 it says

Title: Re: fax machines and 911
Post by: Chakara on January 31, 2010, 01:22:00 AM

  Ralph -  you had a link in a prior post ( http://www.mitelforums.com/forum/index.php?topic=88.0 (http://www.mitelforums.com/forum/index.php?topic=88.0) ) that appears to be dead.  Can you re-post that info as I think it applies here...

-Chak

Title: Re: fax machines and 911
Post by: ralph on February 02, 2010, 09:59:00 AM

Here is the link to the 911 Mis-dial article I wrote:
How to Stop 911 Misdials (http://www.mitelforums.com/articles/how-to-stop-accidental-911-calls.php)

For the 3300, the easiest fix is to go into the system speed dial assignment form and create a new speed dial of "911*" with an actual number of "0".   Now if any one accidently dial "911-<area code><number>" they will get an error as soon as they dial the fisrt digit of the area code.

Works like PFM.

Ralph

Title: Re: fax machines and 911
Post by: toolbox on February 05, 2010, 06:35:19 PM

Once again thanks Gents!  Much appreciated .