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Mitel Forums => Mitel Software Applications => Topic started by: vintagegtr on December 01, 2014, 03:08:44 PM

Title: UCA - Can't see picture after uploading from client or server-manager acccount
Post by: vintagegtr on December 01, 2014, 03:08:44 PM

I am unable to see the picture on the UCA client after uploading it. The client is flagged to upload their own photo and it allows them, but it just shows a small "x" instead of the picture. I have verified that it is the right size and the right format. it is a .jpg. I've used several different pics. I get the same result even when going directly into the account from the server-manager account. Has anyone run into this before?

Title: Re: UCA - Can't see picture after uploading from client or server-manager acccount
Post by: Tech Electronics on December 03, 2014, 10:10:17 PM

Vintagegtr,

Solution: make sure there is an A Record for mas.domain.suffix that points to your server besides the one used for UCA.

Thanks,

TE

Title: Re: UCA - Can't see picture after uploading from client or server-manager acccount
Post by: pmhaynes on March 06, 2015, 10:06:01 AM

I have the same issue.
Micollab client in intergrated mode on micollab server
clients use the mas.domain.suffix to connect to micollab

Do i need another a record? of what ?

thx for any help

Title: Re: UCA - Can't see picture after uploading from client or server-manager acccount
Post by: pmhaynes on March 10, 2015, 11:58:24 AM

Fixed it
http://www.phonesystemhelp.info/micollab-client-pictures-missing/