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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: mashor on November 24, 2014, 07:16:54 PM

Title: Caller ID on external call forward
Post by: mashor on November 24, 2014, 07:16:54 PM

I am having a problem with caller ID on external call forwarding. We are forwarding an extension to an external call center that needs the caller ID of the caller.  If a call is forwarded on a N/A condition the CLID of the original caller is presented. If it forwarded on a "Busy" or "Always Forward" condition (or via call routing) the CLID of the PBX is presented. I cannot find any setting in COS or anywhere else that changes this behavior. 

Title: Re: Caller ID on external call forward
Post by: ralph on November 24, 2014, 07:23:47 PM

What type of trunks are you using?

Ralph

Title: Re: Caller ID on external call forward
Post by: mashor on November 24, 2014, 08:06:09 PM

T-1s

Title: Re: Caller ID on external call forward
Post by: ralph on November 24, 2014, 08:11:47 PM

Ok, I'm a bit baffled.
Is there any chance these T1s are QSIG?

Ralph

Title: Re: Caller ID on external call forward
Post by: mashor on November 24, 2014, 08:56:54 PM

No. The wierd thing is that it work on N/A, but not on busy or on call routing. The only thing I can think of is that the system doesn't get the CLID information before the transfer.

Title: Re: Caller ID on external call forward
Post by: lundah on November 25, 2014, 06:26:08 PM

What software release are you running?

Title: Re: Caller ID on external call forward
Post by: mashor on November 25, 2014, 09:38:12 PM

5.0 SP2 PR2

Title: Re: Caller ID on external call forward
Post by: mszodiac on November 29, 2014, 09:30:34 PM

We experienced weird issues with ISDN on 5.0 SP2.  It disappeared after we upgraded to release 6.0.