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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: JasonTL on November 13, 2014, 10:59:12 AM

Title: Simple MOH question
Post by: JasonTL on November 13, 2014, 10:59:12 AM

I have a 3300 controller with 6.0 SP3. I hear music on hold during internal ext to ext calls, but if I call from an outside line or cell phone, I don't hear the MOH. I cannot find the form to turn on MOH for the external caller. I have checked everything I could find in the system options and class of service.

Title: Re: Simple MOH question
Post by: acejavelin on November 13, 2014, 11:09:28 AM

What kind of trunks? In many cases with SIP this is a known issue and MOH doesn't work...

Title: Re: Simple MOH question
Post by: JasonTL on November 13, 2014, 11:16:37 AM

These would be SIP trunks correct. Is there any known fixes for this? The customer had this option before on PRI and really wants this corrected.

Title: Re: Simple MOH question
Post by: bluewhite4 on November 13, 2014, 11:25:30 AM

How is the SIP trunk provider? How are they terminated to the 3300?

Title: Re: Simple MOH question
Post by: JasonTL on November 13, 2014, 11:36:41 AM

We have the controller -> Mitel MBG -> to the provider through SIP trunk. Is that what your asking?

Title: Re: Simple MOH question
Post by: bluewhite4 on November 13, 2014, 11:40:06 AM

Yes, that was what I was asking.

Next question, within the SIP Peer Profile, what do you have "Avoid Signaling Hold to the Peer" set to?

Title: Re: Simple MOH question
Post by: JasonTL on November 13, 2014, 11:49:19 AM

That option is set to "No"

Title: Re: Simple MOH question
Post by: bluewhite4 on November 13, 2014, 11:51:22 AM

Try changing it to Yes and then test MOH again.

Title: Re: Simple MOH question
Post by: JasonTL on November 13, 2014, 11:57:35 AM

That worked! I appreciate it.

J

Title: Re: Simple MOH question
Post by: bluewhite4 on November 13, 2014, 12:10:42 PM

No problem. Glad that was all it needed.