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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: EZEK on November 12, 2014, 02:50:17 PM

Title: ACD Missing name
Post by: EZEK on November 12, 2014, 02:50:17 PM

Hi ,

I have a problem with ACD user ,each time he make an  internal calls he see only his number and not the name , I review the data in the users and devices and his name is exist but when I review the data in ACD agent ID I found only the extension number with out the name but I can't put the name as this is protected filed and in the telephone directory the extension number with the name exist .

can any one support in this

Title: Re: ACD Missing name
Post by: august on November 12, 2014, 03:55:59 PM

In the Telephone Directory, Add the number of the ACD user and the name of the user.