Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: Shelley Alonso on November 11, 2014, 11:47:39 AM

Title: Cant dial Phantom from Auto attendant application? "number entered is not valid"
Post by: Shelley Alonso on November 11, 2014, 11:47:39 AM

Hi, I am relatively new to the Mitel Attendant Console.

I have a request to create an extension that forwards to a cell phone.  There will be no physical VOIP phone for the requested extension.

So, I set up a phantom extension.  And assigned a user to the phantom extension.  I think I have everything set up correctly, but when I call our main line, Press "1" to dial by extension, enter my phantom extension number, I get an error that "the number entered is not valid".


thanks!
Shelley

Title: Re: Cant dial Phantom from Auto attendant application? "number entered is not valid"
Post by: cholzhauer on November 11, 2014, 11:56:16 AM

What if you dial the phantom from your phone...does it work?

Title: Re: Cant dial Phantom from Auto attendant application? "number entered is not valid"
Post by: DND ON on November 11, 2014, 02:22:47 PM

Create an Extension ID in the Voice Processor.

Title: Re: Cant dial Phantom from Auto attendant application? "number entered is not valid"
Post by: Shelley Alonso on November 12, 2014, 09:52:20 AM

Hi!
Yes, the number does work when dialed from my voip phone.

Can you give me the quick steps to adding the ext to the voice processor?

thanks!
shelley

Title: Re: Cant dial Phantom from Auto attendant application? "number entered is not valid"
Post by: Shelley Alonso on November 12, 2014, 10:00:24 AM

Oh, I found it!  And that was exactly what I needed.  Everything is working now.

Thank you all so much for your help!!!!

Shelley