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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: zman79 on November 10, 2014, 10:54:02 AM

Title: Internal calls don't go to Voicemail - continuous ring
Post by: zman79 on November 10, 2014, 10:54:02 AM

I had one phone that was not going to voicemail at all. I added a forwarding path to the voicemail. Now outside callers will get a voicemail after a certain number of rings. But, internal callers get a continuous ring. I thought adding the forwarding path would fix this problem for all calls. Is there a different setting for internal calls?

Title: Re: Internal calls don't go to Voicemail - continuous ring
Post by: bluewhite4 on November 10, 2014, 10:57:08 AM

Within the assigned forwarding path, you need to set IC calls to route to voicemail as well.

Title: Re: Internal calls don't go to Voicemail - continuous ring
Post by: zman79 on November 10, 2014, 11:03:10 AM

I didn't know it was that easy. Thank you. That fixed the issue