Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: Shimster on November 06, 2014, 06:18:03 AM

Title: Upload WAV file to VM Box
Post by: Shimster on November 06, 2014, 06:18:03 AM

Hi All

I've been asked to upload some per-recorded voice-mail greetings to our Mitel 3300 system. The files are the correct file-type and bit-rate etc, but all I'm seeing is:

File Upload : Success.Please wait for Audio Upload to complete
   
It finally times out, and the wav file never seems to get applied to the VM Box.

Has anyone has a similar issue?

Thanks

Title: Re: Upload WAV file to VM Box
Post by: lundah on November 06, 2014, 07:01:36 AM

Any error messages in the logs?

Title: Re: Upload WAV file to VM Box
Post by: Shimster on November 06, 2014, 07:37:35 AM

Nothing at all relating to the WAV file upload.

Title: Re: Upload WAV file to VM Box
Post by: sarond on November 06, 2014, 07:40:00 AM

What version of software.

Probably an IE/Java problem. Make sure you allow popups and add to trusted sites will normally ease some pain.
Can you try from another PC to see what happens?

Title: Re: Upload WAV file to VM Box
Post by: Shimster on November 06, 2014, 08:10:14 AM

Thanks. It was a popup issue. I was asked if I wanted to cancel further dialogue popups, I had clicked Yes.   :D

Once I logged out and back in again, and clicked No when prompted, it worked fine.