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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: TheQueen on November 05, 2014, 06:01:04 PM

Title: PSTN Call Records Report
Post by: TheQueen on November 05, 2014, 06:01:04 PM

I have a customer that needed to know who made a call to a specific number. I looked at the PSTN Call Records Report in System Monitoring, but all I saw were incoming calls. Not a single outbound call on any date. Any ideas as to why this is happening?

Title: Re: PSTN Call Records Report
Post by: Tech Electronics on November 05, 2014, 08:11:12 PM

TheQueen,

I have never heard of this one, but have you verified that SMDR Record All (insert call types) are set to yes?

Thanks,

TE

Title: Re: PSTN Call Records Report
Post by: TheQueen on November 06, 2014, 03:18:14 PM

TE-
The Record All were all "Yes" with the exception of Ring-In Diagnostics.

Q

Title: Re: PSTN Call Records Report
Post by: Tech Electronics on November 07, 2014, 09:41:17 AM

TheQueen,

When you look at Call Type are there any that say Free? It would be getting those tags from the Call Cost area of Maintenance in case you were wondering.

Thanks,

TE

Title: Re: PSTN Call Records Report
Post by: TheQueen on November 07, 2014, 06:15:50 PM

TE -

The only Call Type listed is "Incoming". I looked at the whole week and nothing but "Incoming" calls.

Q

Title: Re: PSTN Call Records Report
Post by: TheQueen on November 19, 2014, 05:43:40 PM

The resolution for this was to add the Phone Extension List PP051 to System > Maintenance > SMDR > Devices