Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: maximumboost on November 05, 2014, 04:44:37 AM

Title: Phone lights up, does not boot, no text displayed on LCD
Post by: maximumboost on November 05, 2014, 04:44:37 AM

I have 2 x Mitel 5224 IP phones that when plugged into a POE switch light up but do not boot the start-up firmware.
Nothing is displayed on the LCD screen.
Any suggestions?
Could the firmware be corrupt?
Is there anyway to write new firmware to the phones?

Title: Re: Phone lights up, does not boot, no text displayed on LCD
Post by: NTEDave on November 05, 2014, 07:06:05 AM

Have they ever worked, what happens if you plug them in whilst holding the Blue Superkey/Directory button down?

Title: Re: Phone lights up, does not boot, no text displayed on LCD
Post by: maximumboost on November 05, 2014, 03:11:52 PM

One was brand new out of the box and the other was an old phone that was in use.
What does holding the Blue Superkey / Directory button do as you start-up the phone?

Title: Re: Phone lights up, does not boot, no text displayed on LCD
Post by: Tech Electronics on November 05, 2014, 08:02:51 PM

Maximumboost,

Holding down that key on boot up will start the phone up in programming mode so you can change network features on the phone.

Thanks,

TE