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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: x-man on November 02, 2014, 01:44:23 PM

Title: Display on phones for outgoing trunk time on call
Post by: x-man on November 02, 2014, 01:44:23 PM

Probably an easy one but I can''t find it.

ISDN calls outgoing when connected display the number and the time on call

SIP calls display the number and the trunk label.

What do i cahange to get the SIP calls to display the time on calls?

Title: Re: Display on phones for outgoing trunk time on call
Post by: x-man on November 02, 2014, 02:06:30 PM

hmmm, just noticed that if the telephone directory is set set then it gives the name on answer instead of the call timer....

Title: Re: Display on phones for outgoing trunk time on call
Post by: mszodiac on December 03, 2014, 02:47:55 PM

I don't have a good reference on this..

SIP calls, XNET trunks are mainly between clusters and are considered private calls.  In other words, free calls.  In which case, there's no need to worry about how long you've been chatting.

On the other hand, PRI/ISDN calls are billed and are limited to your type of service.  So you have the timers.

Title: Re: Display on phones for outgoing trunk time on call
Post by: x-man on December 04, 2014, 09:09:43 AM

Yes, figured that out but surprised with the rise of SIP trunking that there is no way to time a SIP call. Customers who have never had it don't notice but customers who have previously had other trunks do...