Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: krybchynski on October 23, 2014, 06:23:03 PM

Title: ACD Queued call count?
Post by: krybchynski on October 23, 2014, 06:23:03 PM

I work for a reseller, and this is our first ACD set up on a 5000.  On the old system the supervisor has a button on her set that will show how many calls are waiting in the queue so she can micromanage who is in or out of the hunt group at any given time.  Is there any comparable feature on the 5000?  Running the newest patch off mitel online...6.0.11.95 I think.

Title: Re: ACD Queued call count?
Post by: DND ON on October 23, 2014, 09:44:38 PM

Just make her a member of the hunt group, calls in queue will be displayed on her phone automatically.