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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: IPInstaller on October 22, 2014, 04:50:28 AM

Title: Remote node night service
Post by: IPInstaller on October 22, 2014, 04:50:28 AM

Does anyone know how to activate night service (8860) on a remote node?

Short of connecting an IP phone to the remote node, I can't see a way to do it.

Any ideas welcome.

Many thanks.

Title: Re: Remote node night service
Post by: Tech Electronics on October 22, 2014, 07:10:27 AM

IPInstaller,

If it is a networked system then the network night mode feature access code would work just fine.

Thanks,

TE

Title: Re: Remote node night service
Post by: IPInstaller on October 22, 2014, 08:15:58 AM

Thanks TE.

That is a workable solution for us as long as we can dial a feature code from a UCA SIP softphone client.

Title: Re: Remote node night service
Post by: Tech Electronics on October 22, 2014, 10:23:25 AM

IPInstaller,

Keep in mind that some SIP Phones do not work well with FACS in general and that phone would need to be an administrator phone as well. Now, if they are doing night mode now with that phone then it shouldn't be a problem.

Thanks,

TE

Title: Re: Remote node night service
Post by: IPInstaller on October 22, 2014, 01:12:22 PM

Thanks TE.

I have tried this with the UCA SIP extension but you can't make it an administrator so it cannot set night mode.

Any more ideas?

Thanks.

Title: Re: Remote node night service
Post by: Tech Electronics on October 22, 2014, 02:05:53 PM

IPInstaller,

Unfortunately without adding a server or making another phone an admin phone that can do it I can not think if another solution.

Why are they wanting to do this? Is this a scenario where a STAR would work for them?

Sorry,

TE

Title: Re: Remote node night service
Post by: IPInstaller on October 23, 2014, 04:55:06 AM

Hi TE.

We want to use night mode for a DR solution, assuming that the system and lines are still available.

We use STARs for all routing and just want to redirect calls using night mode to our other office.

It may be that we have to rely upon one of the remote IP phones we have to set network night mode in the event that we need to use it.

Thanks for your thoughts.

Title: Re: Remote node night service
Post by: Tech Electronics on October 23, 2014, 07:25:40 AM

IPInstaller,

In that case I can help you I think. I am not sure what a DR solution is, but it seems to me you could create a phantom on each system that the calls would go to prior to their STAR and then use remote programming to forward to other destinations as needed. This way you do not need to be an administrator. This is what we refer to as a routing station although it takes a button for each place you want to route it to. If course there are a couple of ways to do this and it is up to the programmer to figure out the best solution based on the problem.

Thanks,

TE

Title: Re: Remote node night service
Post by: DND ON on October 23, 2014, 09:48:53 PM

You could access the phantom(s) via configuation assistant and change routing from anywhere.

Title: Re: Remote node night service
Post by: phoneman2010 on February 10, 2015, 11:19:52 AM

Another option depending on your system's software version and features purchased.... could be by using the configuration assistant, if you are an administrator of the phone system.  What we do is use an option on the customer's back door auto attendant and assign it to Configuration Assistant.  The caller then logs into the Assistant from anywhere and is prompted with options: 1.  Dynamic Extension 2. DND 3. Call Forwarding 4. Conferencing 9.Administrative