Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: dan231 on October 20, 2014, 12:47:30 PM

Title: How can add 1 branch phone to our call center as an agent?
Post by: dan231 on October 20, 2014, 12:47:30 PM

We have a call center at branch A.
I have a request to add 1 phone at branch B and 1 at branch C to be setup as agents to the call center.

I can't seem to find the Call Center agent listing, and I'm also not sure about what needs to be done at the actual phone level for them to turn on the agent.

Title: Re: How can add 1 branch phone to our call center as an agent?
Post by: dwayneg on October 20, 2014, 03:13:21 PM

I'm assuming branches are already networked.  If this is a UCD HUNT GROUP (agents do not have to log in) it's as simple as just adding the other extensions.  Within the HG go to members, right-click to add, then select IP/DIGITAL OFF NODE DEVICE and pick your phones.
If it's an ACD group you'll need both ACD and REMOTE ACD license on each node, then build the ENTIRE LIST OF AGENT IDs at each site, then pick the IDs to use.  ACD AGENT IDs are created in HUNT GROUP RELATED INFORMATION.

Title: Re: How can add 1 branch phone to our call center as an agent?
Post by: dan231 on October 20, 2014, 03:18:19 PM

thanks for the info.

They are all networked. I do want them to not be a dedicated call center phone. I'll look into what you've posted here.