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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: wellsoft on October 17, 2014, 10:57:18 AM

Title: System calls user every night at 12:01?
Post by: wellsoft on October 17, 2014, 10:57:18 AM

Since we moved to the 5000, the system is calling our on call people at home every night 12:01...they think it is a support call form a client so they answer and they are replayed whatever the last saved message in the mailbox is. Any idea how we make it stop? I have tried to contact our reseller, waiting for an answer and the manual has not a clue.

Thanks!

Title: Re: System calls user every night at 12:01?
Post by: Hovus on October 17, 2014, 11:53:02 AM

The mailbox the user is associated with has Remote Messaging enabled. Log into the DB and navigate to Voice Processor > Devices > Mailboxes > (Mailbox#) > Remote Messaging - No.

Title: Re: System calls user every night at 12:01?
Post by: wellsoft on October 17, 2014, 12:00:39 PM

I should have been more clear: the calls come into one mailbox which is our after hours support line so real calls need to go through 24/7/365, (we service emergency rooms). However, this is not a new call, it is a call with the last saved message every night at 12:01. If I turn off that setting, will they still get the call when a new message is left?

Title: Re: System calls user every night at 12:01?
Post by: wellsoft on October 17, 2014, 12:39:53 PM

Let me add that the times set on that mailbox are "start: 12:00AM" and "stop 11:59PM"...could that be the issue? Like maybe it is calling the person when it starts? Is there a way to say just always be on?

Title: Re: System calls user every night at 12:01?
Post by: lowradiation on October 17, 2014, 05:51:36 PM

From Help: "If start and stop times are the same, notification will be enabled 24 hours per day"

Title: Re: System calls user every night at 12:01?
Post by: Tech Electronics on October 18, 2014, 11:17:53 AM

Wellsoft,

I would change the time according to what lowradiation has already explained, but you need to make sure that the users are deleting or saving the messages and not just hanging up on them. Also check to see if your system is doing a reset every night, by default on some systems it happens at 12:01. Look under System > Maintenance > Major Reset Scheduling and see if it suppose to do a reset every night.

Thanks,

TE

Title: Re: System calls user every night at 12:01?
Post by: wellsoft on October 20, 2014, 08:02:12 AM

Ah, system reset....I bet that is it, have to look. Thanks