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Mitel Forums => Mitel Software Applications => Topic started by: akuhn on October 17, 2014, 08:54:53 AM

Title: Dialing from Call History - what works and what doesn't
Post by: akuhn on October 17, 2014, 08:54:53 AM

I have noticed that calling out from the Call History section of UCA is inconsistent.  I think I see the pattern.  I am running version 6.0.220.0 on Win 7 x64

If I double click on Missed Calls (red handset) it works.

If I double click on Received Calls (blue handset) it works.

If I double click on Dialed Calls (green handset) UCA throws up an error saying it was unable to dial 5555551212 or whatever number you had. 

Anyone know if this is fixable? 

Title: Re: Dialing from Call History - what works and what doesn't
Post by: johnp on October 17, 2014, 12:11:01 PM

If you enable edit dial string popup inder configuration call notification, you see why this occurs. The dialed numbers don't get the value from the server

Title: Re: Dialing from Call History - what works and what doesn't
Post by: akuhn on October 17, 2014, 12:17:04 PM

Thanks.  I see what you mean.  The ones that work have an "8" in them.  the ones that don't do not have an "8" in them.

Title: Re: Dialing from Call History - what works and what doesn't
Post by: johnp on October 17, 2014, 08:03:30 PM

I think this is a flaw, might open a ticket with Mitel

Title: Re: Dialing from Call History - what works and what doesn't
Post by: pmhaynes on November 27, 2014, 12:32:38 PM

yep fixed in MAS 6 SP1 and UCA 6.0.237
Basically latest at time of writing this.