Mitel Forums - The Unofficial Source
Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: AhiTuneup on October 15, 2014, 12:03:32 PM
-
I have a device that is set to go straight to voicemail, and the voicemail box is setup as an auto attendant. Is there a simple (or otherwise) way to track the number of calls that come through this device?
-
It's a manual process.
From the command line enter "logs re smdr new 5000 match <forwarded device number>"
If your SMDR is active then you should see some calls.
You may then be able to simply count them.
Ralph
-
Thank you very much Ralph, this is what I was looking for.
Question though..
I thought "logsys read smdr newest 5000 match xxxx" would pull the newest 5000 entries that contain the matching string, but it actually seems to search through the newest 5000 entries for entries containing the string.. so I tried "logsys read smdr newest 50000 match xxxx". I'm not seeing all the entries that I'm expecting to see, and at the end of the search I get "LOGSYS info: READ completed for SMDR log with 19954 entries." I've done this multiple times, and the number seems to fluctuate - do the oldest entries get thrown out once the total number of entries reaches a certain limit? If so, is there a way to increase this limit? I need to keep an accurate daily count of calls coming to a particular extension, so I'd like to avoid those entries getting tossed and throwing the numbers off.
-
Yes. "Newest 5000" means search through the new 5000 log entries.
The most a system will maintain is 20000. It deletes the oldest.
Ralph