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Mitel Forums => Mitel Software Applications => Topic started by: tjcurcio on September 24, 2014, 03:53:34 PM

Title: UCA Softphone RED X
Post by: tjcurcio on September 24, 2014, 03:53:34 PM

Have a user who works remotely and uses UCA.. he has a softphone set up and configured but when he tries to switch the active device on the UCA desktop client, the soft phone icon has a red X.  I did a screenshare with the user and checked the configuration menu within UCA and his SIP Softphone is enabled... he was set to use a headset for Mic/Speakers but I set those to system default and he still has the same issue. So my question is what else would cause this red X?

Title: Re: UCA Softphone RED X
Post by: akuhn on September 24, 2014, 04:13:47 PM

Look at some of my previous posts on this issue.  Also tell us the model of the PBX.  Licensing and ports openings for starters.

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