Mitel Forums - The Unofficial Source
Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: SUSD on September 18, 2014, 02:25:10 PM
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3300 MXe 2-Clustered Rel 4.2 / 10.2.0.26_2 EMB-VM 6-SX200 10-ASU PRIs
We have a Help Desk # 6500 that rings a hunt group. If no answer, call goes to voice mail box. This is where my pea brain is getting lost.
I want for Mon - Fri 5PM to 6AM and continue thru the weekend, the 6500 instead of hitting the hunt group, it hits a Menu node, so it can call 2 possible On Call phones.
I'm clueless what options I have for this, any suggestions are greatly appreciated.
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Only way to do this is via changes in the Day/night1/Night2 modes.
That and a bit of PFM.
You'd have to put the system in Day mode for your normal ringing then in Night 1 mode point it to a phantom ACD group, queue it for 1 second, then interflow it to VM. The menu node maibox will be the number of the ACD group.
Ralph.
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Ralph,
I just had a thought, pretty scary......... What if we Call Forward the Help Desk number to the Menu Node at the end of the day ?
Forget the scheduling, of course they have to Cancel Call Forward in the mornings
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You can use third party remote call forwarding. That may work for you.
Put a couple of speed dials on the phones that need it. One for on and one for off.
Ralph