Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: dan231 on September 11, 2014, 11:10:19 AM

Title: Call logs have stopped
Post by: dan231 on September 11, 2014, 11:10:19 AM

We had a power issue at 7:33 this am. 
I can see in the Reporter Pro program, that all calls stop reporting right at that power issue.

Is there a service I need to restart, or what do I do?
I believe that this Windows server is installed on one of the Mitel servers they installed. - afraid of messing things up further.

Title: Re: Call logs have stopped
Post by: 619Tech on September 11, 2014, 06:35:11 PM

The Repoter Pro is a client that connects to the CCS/CSM server. Go to that server and look at the checker box in the lower right corner of the tray. If there is a question mark, it is not seeing the pbx. Right click on the checker box and open the Control Panel. You will see two green lights if you have pbx connectivity. If you have multiple nodes, you may be using CT Gateway to consolidate your OAI stream and that may be the missing piece that didn't restart.

Title: Re: Call logs have stopped
Post by: dan231 on September 12, 2014, 11:50:06 AM

No question marks.
I have 2 green lights, but the Data Manager is off.  Should this be on?

Title: Re: Call logs have stopped
Post by: dan231 on September 12, 2014, 12:17:07 PM

Checked on the reports, they are working today  :o

Title: Re: Call logs have stopped
Post by: 619Tech on September 17, 2014, 06:48:40 PM

Glad to hear it's working now.

I usually leave Data Manager running, it is responsible for updating the CCS/CSM DB when you make Adds/Moves/Changes in the Axxess/5000/HX.