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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: SUSD on September 03, 2014, 10:29:36 AM

Title: Embedded Voicemail not answering
Post by: SUSD on September 03, 2014, 10:29:36 AM

3300 MXe 2-Clustered Rel 4.2 / 10.2.0.26_2  EMB-VM 6-SX200 10-ASU  PRIs

Users are telling me, they call someone with a VM and it doesn't answer. Call back later and the VM does answer. I found the following solution in an old post. But I cannot find where these timers are. Can someone point me to the spot I'm missing please?

Any help is very appreciate.
{The timer for first and second alternate was set at a second apart. Increased the second timer and working normally }  Where ?

Title: Re: Embedded Voicemail not answering
Post by: johnp on September 03, 2014, 10:57:21 AM

Default value for second alternative time is under system options

Title: Re: Embedded Voicemail not answering
Post by: SUSD on September 03, 2014, 01:05:07 PM

Thank you Johnp,

I pushed the timer up 2 seconds, we'll see if that works for us as well.

Any idea where the 1st Alt timer is ?

Title: Re: Embedded Voicemail not answering
Post by: jrg0852 on September 03, 2014, 01:40:51 PM

In the Class of Service form.

Title: Re: Embedded Voicemail not answering
Post by: jrg0852 on September 03, 2014, 01:57:59 PM

Joust to clarify a bit, the first alternative is in the COS and is called Call Forward No Answer timer, the 2nd alternative timer is under Sys. Options and is called Call Rerouting Timer.

Title: Re: Embedded Voicemail not answering
Post by: SUSD on September 03, 2014, 05:13:17 PM

Excellent !

Thanks jrg.