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Mitel Forums => Mitel Software Applications => Topic started by: IPInstaller on August 29, 2014, 11:53:03 AM

Title: CSM Intelligent Router - Back to Agent Routing
Post by: IPInstaller on August 29, 2014, 11:53:03 AM

Hello.

We run a v5 CSM and want to implement back to agent routing whereby the system recognises that a CLI has called in previously and will route the call to the same agent, if available.

Can anyone suggest a way of setting this up in Intelligent Router?

Many thanks.