Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: armstr_a on August 29, 2014, 10:10:08 AM

Title: mitel 3300 call dropping
Post by: armstr_a on August 29, 2014, 10:10:08 AM

Calls both incoming and outgoing are dropping intermittently. Lots of logs regarding the below every few mins?? - no major alarm on system but can anyone identify where the problem lies? I've contacted the ISDN 30 supplier to run checks their side.

Log Number:    3789
Severity:    Warning
Date:    2014/Aug/29
Time:    14:59:54
Source:    Call Control - Software
Description:    SWERR error_dequeuing, OFFSET 2:$AD5A, PC: $285C2E LOG_ID: bgrpmgr#95, PROCEDURE: brdcst_group_manager, SEVERITY: cp_major PID: ($2, $61), PLID: 1 3 2 29 SWID: ss4 137, DAM: out_of_service_ SS4_LINE_BUTTON: 0
Module:    Main
File Name and Line Number:    log_outputs_util_en.c;1595

Title: Re: mitel 3300 call dropping
Post by: ralph on August 29, 2014, 10:33:41 AM

If you do a DTS Re <plid> on the PRI is it 100%?
I suspect you may be losing sync and dropping it's D-channel.


I've seen something similar where the T1 to prem was 100% but there was a T3 somewhere that was dropping.
It took a long time before the carrier quit blaming us.

Ralph

Title: Re: mitel 3300 call dropping
Post by: armstr_a on September 01, 2014, 06:38:08 AM

Thanks Ralph, i'll keep an eye on it as its been stable for 48hrs now. They ISDN carrier has advised to faults their end and an engineer has visited the local exchange and confirmed no issues so will see how it goes.

Thanks again.

Title: Re: mitel 3300 call dropping
Post by: marcolive on September 01, 2014, 10:13:18 AM

The logs you provided are related to an extension, not trunks.

This command can be helpful if you want to see when a call dropped, why and which side asked to drop the call (CO or PBX)

EDT TRACE VDSU NAMNUM <plid>

Hope it helps!  :)