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Mitel Forums => Mitel Software Applications => Topic started by: evan631 on August 26, 2014, 04:41:15 PM

Title: MiCollab and UCA passing the 1 for long distance
Post by: evan631 on August 26, 2014, 04:41:15 PM

We would like to use the UCA for dialing phone numbers.  We would like to drag phone numbers out of our application and into the dial box.  We have notice that MiCollab will not intsert the "1" after the 9. 

Is there anyway of accomplishing this? 

Thanks--

Evan

Title: Re: MiCollab and UCA passing the 1 for long distance
Post by: johnp on August 26, 2014, 06:43:43 PM

What phone system? Can it be programmed for 10 or 11 digit dialing

Title: Re: MiCollab and UCA passing the 1 for long distance
Post by: evan631 on August 27, 2014, 08:50:47 AM

We have 9 3300's in a cluster, using the latest Mitel software.

I believe this is where the tech was going ARS and digit modification, but every area code would need to be listed.  This could get messy.

Any other suggestions?

Title: Re: MiCollab and UCA passing the 1 for long distance
Post by: johnp on August 27, 2014, 01:57:35 PM

Depending on you call restriction setup, wildcard entries could be added. I've set up many system that handle both

Title: Re: MiCollab and UCA passing the 1 for long distance
Post by: evan631 on August 27, 2014, 02:00:09 PM

We were able to add a 1 where MiCollab is configure to add a 9 on the PBX node.  So the entry is 91. 

However, we cannot dial local calls using MiCollab, but we might be fine with that.  I have to take that up with our employees.