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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: LeoAbse on August 21, 2014, 11:48:47 AM

Title: 5312 Handsets not displaying tel directory name for external calls
Post by: LeoAbse on August 21, 2014, 11:48:47 AM

Mitel 3300 - MCD 6.0 SP3 - Mitel 5312 Handset

I have set up a speed dial for an external number ( a mobile number) and have created a telephone directory entry for it. However when I call from that mobile just the number is displayed on the handset. The name that I associated with it in the tel directory isn't shown.

Thanks

Title: Re: 5312 Handsets not displaying tel directory name for external calls
Post by: bluewhite4 on August 21, 2014, 12:14:00 PM

Have you read the help documentation on Alpha Tagging? The speed call isn't needed; Alpha tagging must be enabled in System Options, and the Telephone Directory entry needs to include the ~ and your systems dial-out digit (ex 9) so that the number looks exactly like you'd dial it (~91XXXXXXXXXX)

Title: Re: 5312 Handsets not displaying tel directory name for external calls
Post by: sarond on August 21, 2014, 08:53:36 PM

The ~ should be after your outgoing route code.
e.g. 9~xxxxxxxx

Title: Re: 5312 Handsets not displaying tel directory name for external calls
Post by: jrg0852 on August 22, 2014, 10:24:43 AM

Attach a screen shot of how you programmed in the T.D.