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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: bshepherd on August 15, 2014, 02:28:15 PM

Title: Ringing You back on forwarded phone transfer
Post by: bshepherd on August 15, 2014, 02:28:15 PM

Hello,

On our Mitel 3300 ICP, when a user transfers a call to a phone with Call forward Always set (The forward is an outside number i.e. mobile phone), and hangs up the transfer, the call immediately does a Ringing You Back to the person attempting to transfer.

Is their a way to have the transfer can continue and not do the Ringing You Back under this circumstance?

BTW, if the person waits until the person being transferred to picks up, then the call doesn't do the Ringing You Back when they hang up (obviously, since the transfer is complete but I thought it might be worth mentioning).

Thanks for any help!
-Brett

Title: Re: Ringing You back on forwarded phone transfer
Post by: jrg0852 on August 15, 2014, 03:03:22 PM

This is for sure a timer change. I'll let you know which one I believe it is, unless someone else gets back to you first........

Title: Re: Ringing You back on forwarded phone transfer
Post by: bshepherd on August 15, 2014, 03:18:20 PM

Thanks.

Under the Class of Service Options Assignment, my Call Forward No Answer Timer is 20 and my Call Forward - Delay is 0. No Answer Recall Timer is 17.

Not sure if any of these are involved.

Title: Re: Ringing You back on forwarded phone transfer
Post by: ralph on August 15, 2014, 03:46:34 PM

If it immediately rings back as opposed to waiting a few seconds, that would suggest to me there is a restriction in place.
Check the COS of the trunks to see if Public network to public network connections are allowed.

Ralph

Title: Re: Ringing You back on forwarded phone transfer
Post by: bshepherd on August 15, 2014, 05:57:57 PM

Thank you. Yes, it goes to Ringing You Back as soon as the transfer-er puts the receiver down.

Public Network to Public Network Connection Allowed is set to Yes.

Title: Re: Ringing You back on forwarded phone transfer
Post by: bshepherd on August 15, 2014, 06:00:34 PM

However, Under the COS we use for these phones, Public Network to Public Network Connection Allowed is set to No.
Is that the problem? I don't want to change it without some confirmation as I am no expert on phone systems.

Title: Re: Ringing You back on forwarded phone transfer
Post by: tjcurcio on August 15, 2014, 06:20:27 PM

I believe you will need to set it to YES for both the phones and the trunks.

You won't hurt anything by changing it and giving it a try.

Title: Re: Ringing You back on forwarded phone transfer
Post by: bshepherd on August 15, 2014, 06:36:20 PM

When changing it on the COS for the phone, I got "The system is about to save a large amount of data. This may take longer than usual".

However, that changed it to behave as I was hoping! 

THANKS EVERYONE FOR THE HELP!

What a great forum!

Best,
-Brett

Title: Re: Ringing You back on forwarded phone transfer
Post by: ralph on August 16, 2014, 08:19:39 AM

Quote

"The system is about to save a large amount of data. This may take longer than usual"

Normal.   That response is residual from a very early version of software where it did actually take a very long time.

Ralph