Mitel Forums - The Unofficial Source

Mitel Forums => Mitel Software Applications => Topic started by: Mattmayn on August 15, 2014, 12:32:37 PM

Title: UCA Console
Post by: Mattmayn on August 15, 2014, 12:32:37 PM

Does anyone have a QRG or user guide to the UCA console? I can't seem to find one anywhere.

I have a site that when the console tries to xfer to VM it thinks it is the user calling to check the mailbox and asks for a passcode instead of playing a greeting. I just want to make sure they are doing it correctly.

Title: Re: UCA Console
Post by: kwahodi on August 31, 2014, 10:13:18 PM

Hi Mattmayn,

I've been having the same issue. Were you able to get a resolution for this? Thanks.

Title: Re: UCA Console
Post by: Mattmayn on September 01, 2014, 02:29:40 PM

Newer version of client fixed it. I am having to upgrade the entire site to MAS 6 and MCD 7.1 to resolve other issues too.

Title: Re: UCA Console
Post by: 619Tech on September 03, 2014, 11:23:27 AM

I've got older versions out there that had the same issue, but haven't been upgraded. Go into UC Server Configuration/Enterprise/Voice mail server:
Using 3300 Embedded VM - Leave field blank
NuPoint VM - Populate with NuPoint IP

Title: Re: UCA Console
Post by: Mattmayn on September 03, 2014, 07:36:52 PM

The Nupoint IP has been in that field the entire time.

Title: Re: UCA Console
Post by: 619Tech on September 05, 2014, 02:19:56 PM

Quote from: Mattmayn on September 03, 2014, 07:36:52 PM

The Nupoint IP has been in that field the entire time.

Hmmm, maybe that just worked for the specific UCA/3300 versions at my example site. Glad your upgrade fixed ya.