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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: doctora on August 13, 2014, 12:06:19 PM

Title: identifying forwarded calls.
Post by: doctora on August 13, 2014, 12:06:19 PM

We have a night on call person that forwards our help desk extension to his mobile phone.  The calls come through as if they dialed him directly.  Is there a way that he can know if a call came in that was forwarded to him separate from the calls that have directly dialed his cell number?

Thanks in advance
Mark

Title: Re: identifying forwarded calls.
Post by: ralph on August 13, 2014, 02:17:02 PM

The only thing I can think of that you can do is to remove the option of forwarding the caller ID.   That way it would always show your main number.
The problem is, other people will want to see the caller ID.   It either works for everyone or for no one.

Ralph
[Edit]   I suppose you could route his cell phone number out an analog line so he would always get that number.

Title: Re: identifying forwarded calls.
Post by: pmhaynes on August 13, 2014, 02:45:28 PM

I have done this with  Gamma SIP trunks in the UK

It is possible, great for mobile twining etc, you can see the CLi of the person calling rather than the office number

Title: Re: identifying forwarded calls.
Post by: doctora on August 14, 2014, 12:34:48 PM

The routing option is a bit out of my league. 

Thanks for the replies.
Mark

Title: Re: identifying forwarded calls.
Post by: glenndmartin on August 15, 2014, 08:43:15 AM

there are now options in MCD 7.0 to enable calling number to be displayed on forwarded SIP calls