Mitel Forums - The Unofficial Source

Mitel Forums => Mitel Software Applications => Topic started by: James on August 13, 2014, 10:35:50 AM

Title: ER Adviser
Post by: James on August 13, 2014, 10:35:50 AM

This ER adviser was installed in a VMware environment, 3 weeks after installation we are getting this error when trying to launch the local console.  Any ideas would be helpful.

Title: Re: ER Adviser
Post by: lundah on August 13, 2014, 11:40:00 AM

Looks like licensing-related. Do you have access to the ARID in the Mitel AMC to check the status of the license? Might have to re-sync it, which if I remember correctly is done by launching the setup tool and selecting the option to refresh the license,.

Title: Re: ER Adviser
Post by: James on August 13, 2014, 05:11:03 PM

Turns out they added a new NIC to the VMware server which changed the IP address.  They statically assigned the old IP back to the card and that fixed the problem.

Title: Re: ER Adviser
Post by: lundah on August 14, 2014, 11:42:53 AM

Yep, that would create a license violation since the HWID is tied to the server IP address. Thanks for following up with the solution, though clearing the hardware ID and refreshing the license would have worked as well.