Mitel Forums - The Unofficial Source
Mitel Forums => Mitel Software Applications => Topic started by: jmurray on August 11, 2014, 06:48:47 PM
-
I have a new user I set up on UCA that is showing the Deskphone as an active device but it really is not connecting to that device because I am also seeing an "Offline" indicator in the upper right (see attached image). When I try to make a call using UCA, I get "No more free lines available on device Desk phone (XXXX)." Same thing when I try the UCS web client. I can't see any information from the extension. I have tried deleting the user and adding it back in but the problem persists.
Anyone seen this before or have any suggestions on what I can do to fix it?
UCA Client 6.0.120.0
MAS 5.0.116.0
-
Hello Jacob
this is a known issue with that version of UCA/MAS
design are working on the issue as we speak
Mitel have got the same at a number of sites in the UK
The install i am completing has the same problems
You could try the following
on uca client
delete all numbers from UCA save and close
connect to MAS/UCA and select desk phone to none and save
after saving change desk phone back to correct number and save
log back into UCA client and test
also worth clearing line cache monitor on exit
-
Reboot of MAS fixed this issue. Good that it is fixed but bad that I don't know what was causing the actual problem.
Jeff
-
I had the same exact issue as I cannot find a fix except to reboot also . We have a 3300 ICP w 2 MBG's and 7 Virtual servers !
We find that after a lot of programming it is best to reboot and let the changes take effect .